Field Service Engineer & Customer Solutions Advocate

Cold Jet

Minnesota

On-site

USD 60,000 - 90,000

Full time

14 days+

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Job summary

Cold Jet is seeking a Customer Service Consultant to install, train, troubleshoot, and repair our dry ice solution systems at customer sites across the assigned territory. You will diagnose issues with mechanical and electrical components, perform on-site repairs, and deliver in-depth operation training to customers.

The role emphasizes proactive maintenance, customer relationship building, and collaboration with sales teams to generate revenue opportunities.

Qualifications

Proven technical aptitude with hands-on mechanical and electrical troubleshooting and repair.
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Responsibilities

Proactive Preventative Maintenance: Schedule and conduct preventative maintenance inspections to ensure optimal equipment performance and customer satisfaction.
Diagnose and Resolve Technical Issues: Employ troubleshooting techniques, including the use of multi-meters and other diagnostic tools, to identify and resolve mechanical and electrical issues with Cold Jet equipment.
Perform On-Site Repairs and Maintenance: Conduct minor repairs, maintenance, and upgrades at customer sites, ensuring minimal downtime and maximizing equipment efficiency.
Provide Technical Training: Deliver in-depth training to customers on the operation, maintenance, and optimization of Cold Jet equipment, empowering them to achieve optimal results.
"Own" Customer Issues and Warranty Work: Take full responsibility for customer requests and warranty work, ensuring 100% satisfaction and maintaining clear communication throughout the process.
Act as a Technical Resource: Serve as the primary point of contact for technical inquiries, providing expert guidance and support to customers.
Collaborate with Regional Sales Managers: Work closely with the sales team to service customers and identify opportunities for revenue growth within the assigned territory.
Consultative Sales: Identify customer needs and recommend appropriate Cold Jet solutions, including equipment, parts, accessories, and services.
Generate Sales Leads: Develop a database of qualified leads through various channels, including referrals, cold calls, and networking.
Maintain Accurate Records: Utilize Cold Jet’s tech stack systems (Epicor Kinetic ERP, Cold Jet CONNECT, HubSpot CRM) to track customer interactions, sales data, and inventory.
Maintain Company Assets: Ensure the company vehicle, equipment, and parts inventory are properly maintained for demonstrations, sales, and repairs.
Represent the Company Professionally: Maintain a professional demeanor and uphold the company’s reputation.