Field Service Technician & Customer Success Advisor

Cold Jet LLC; Charlotte (NC); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Cold Jet LLC is seeking a Customer Service Consultant to deliver on-site installation, training, and proactive maintenance for our dry ice systems. The role emphasizes diagnosing and repairing equipment, providing expert technical support, and fostering customer relationships to drive service revenue within the territory.

Ideal candidates will have hands-on mechanical and electrical troubleshooting skills, experience with diagnostic tools, and the ability to travel up to 50% or more.

Qualifications

• Bachelor's degree in Business, FieldService Maintenance, or equivalent experience; Engineering experience is a plus.
• Hands-on mechanical and electrical troubleshooting and repair ability.
• Experience using multi-meters and diagnostic equipment.

Responsabilités

• Provide on-site installation, training, and troubleshooting for Cold Jet equipment.
• Perform preventative maintenance and repairs to maximize uptime.
• Diagnose and resolve technical issues using diagnostic tools.
• Deliver technical training to customers on operation and optimization.
• Own customer issues and warranty work with clear communication.
• Maintain professional representation of the company and assets.

Connaissances

Technical troubleshooting

Customer service

On-site repair

Training delivery

Technical communication

CRM software

MS Office

Driver's license

Travel readiness

Formation

Bachelor's degree

Outils

Epicor Kinetic

Cold Jet CONNECT

HubSpot CRM

Description du poste

Cold Jet LLC is seeking a Customer Service Consultant to deliver on-site installation, training, and proactive maintenance for our dry ice systems. The role emphasizes diagnosing and repairing equipment, providing expert technical support, and fostering customer relationships to drive service revenue within the territory.

Ideal candidates will have hands-on mechanical and electrical troubleshooting skills, experience with diagnostic tools, and the ability to travel up to 50% or more.