Field Service Tech & Solutions Consultant — Travel‑Heavy

Cold Jet LLC; Des Moines (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

Cold Jet LLC is looking for a Customer Service Consultant (CSC) to deliver exceptional customer satisfaction through expert installation, training, and technical support of dry ice solution systems. This role, focused on North Central territories, demands hands-on technical proficiency alongside exemplary customer service skills.

The ideal candidate should possess a Bachelor's degree or equivalent experience, with proven technical troubleshooting abilities and at least three years in a technical customer service role. This position requires a commitment to maintaining high customer satisfaction while aiding in revenue growth.

Qualifications

• Proven technical aptitude with experience in mechanical and electrical troubleshooting.
• Minimum of three years of experience in a technical customer service role.
• Demonstrated ability to use multi-meters and other diagnostic equipment.

Responsibilities

• Conduct preventative maintenance inspections on Cold Jet equipment.
• Diagnose and resolve technical issues with on-site repairs.
• Provide in-depth training to customers on equipment operation and maintenance.
• Collaborate with sales teams to identify revenue opportunities.

Skills

Technical troubleshooting

Customer service

Communication skills

Analytical skills

Problem-solving

MS Office Suite proficiency

Education

Bachelor's degree in Engineering or Technical Field

Equivalent experience

Tools

Multi-meters

CRM applications

Job description

Cold Jet LLC is looking for a Customer Service Consultant (CSC) to deliver exceptional customer satisfaction through expert installation, training, and technical support of dry ice solution systems. This role, focused on North Central territories, demands hands-on technical proficiency alongside exemplary customer service skills.

The ideal candidate should possess a Bachelor's degree or equivalent experience, with proven technical troubleshooting abilities and at least three years in a technical customer service role. This position requires a commitment to maintaining high customer satisfaction while aiding in revenue growth.