Field Service & Operations Specialist

Jasper Engines; Upland (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Cold Jet is seeking a Service Technician & Operations Specialist to install, service and troubleshoot dry ice blasting machines and related equipment in office and field settings. Located in Rancho Cucamonga, CA, this role wears many hats and reports to the Vice President, Customer Service Americas & Asia.

You will perform repairs, provide technical support, generate quotes, manage parts and assist with shipping and inventory, while supporting sales and operations.

Qualifications

• Degree in a technical field or equivalent military training.
• 5+ years in field service with mechanical equipment.

Responsibilities

• Repair equipment at customer sites and in-office; troubleshoot electrical and mechanical issues.
• Provide technical phone support and hands-on troubleshooting.
• Generate service quotes, orders and entries in ERP/CRM systems.
• Travel up to 10%, including international travel.
• Support inventory management and procurement of parts; assist sales and operations.

Skills

MS Office

Excel

ERP/CRM

Communication

Attention to detail

Mechanical aptitude

Education

Technical degree

Military training

Tools

ERP software

CRM software

Job description

Cold Jet is seeking a Service Technician & Operations Specialist to install, service and troubleshoot dry ice blasting machines and related equipment in office and field settings. Located in Rancho Cucamonga, CA, this role wears many hats and reports to the Vice President, Customer Service Americas & Asia.

You will perform repairs, provide technical support, generate quotes, manage parts and assist with shipping and inventory, while supporting sales and operations.