Field Service Engineer - AV Systems (Travel/Remote)

Evertz; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Career Progression

Casual Work Environment

Job summary

Evertz, a growing high-technology company, seeks recent graduates for the AV Service team. You will travel within the US for deployments, install products at customer sites, and train customers on operations.

This role blends technical know-how with strong customer service in a fast-paced, field-oriented environment. Remote work is possible from any US state when not on field assignments, with employer-funded benefits and a competitive compensation package offered.

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines.
• Passion for technology and learning new software and hardware products.
• Hands-on experience with IP Networking, server hardware and Linux OS.
• Unparalleled desire to help customers and deliver service excellence.
• Problem-solving ability while reacting to changing situations, championing issues to resolution.
• Ability to multi-task in a fast-paced environment.
• Strong verbal and written communication skills.
• Must be eligible for travel within US and Canada.
• US Citizenship is essential.

Responsibilities

• Travel within the US for customer deployments and general service.
• Install product(s) or systems at customer sites and deliver product training to customers.
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause.
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues.
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback.

Skills

Strong communication

Problem solving

Multi-tasking

Customer focus

Willingness to travel

US travel eligibility

US Citizenship

Education

Electrical/Electronic/Computer disciplines degree

Tools

IP Networking

Server hardware

Linux OS

Job description

Evertz, a growing high-technology company, seeks recent graduates for the AV Service team. You will travel within the US for deployments, install products at customer sites, and train customers on operations.

This role blends technical know-how with strong customer service in a fast-paced, field-oriented environment. Remote work is possible from any US state when not on field assignments, with employer-funded benefits and a competitive compensation package offered.