Field Service Engineer - AV & Broadcast Tech (Travel)

Evertz Microsystems, Ltd.; Oklahoma City (OK); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employer funded benefits program

Work-Life Balance

Casual Work Environment

Job summary

Evertz USA Inc. is seeking recent graduates to join our AV Service team. The role involves traveling within the US for customer deployments, installing products at sites, and delivering training to customers.

You will provide technical direction on operations, firmware upgrades and maintenance, troubleshoot complex issues, and communicate feedback between customers and internal teams. Remote work may be possible when not on field assignments.

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines.
• Hands-on experience with IP Networking, server hardware and Linux OS.
• Unparalleled desire to help customers and deliver service excellence.
• Problem-solving ability in fast-paced, changing environments.
• Ability to multi-task and communicate clearly with customers and teams.

Responsibilities

• Travel within the US for customer deployments and general service.
• Install product(s) or systems at customer sites and deliver product training to customers.
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and maintenance.
• Assess customer’s product application, troubleshoot and diagnose issues to determine root cause.
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues.
• Maintain a communication link between customer service and other departments to resolve issues.

Skills

IP Networking

Server Hardware

Linux OS

Customer Service

Education

Electrical/Electronic/Computer disciplines

Job description

Evertz USA Inc. is seeking recent graduates to join our AV Service team. The role involves traveling within the US for customer deployments, installing products at sites, and delivering training to customers.

You will provide technical direction on operations, firmware upgrades and maintenance, troubleshoot complex issues, and communicate feedback between customers and internal teams. Remote work may be possible when not on field assignments.