Field Service Engineer – AV Systems (Travel Required, Remote)

Evertz Microsystems, Ltd.; Kansas City (KS); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Evertz Microsystems, Ltd. is seeking entry-level AV service professionals to support deployments and training at customer sites across the United States. The role blends technical know-how with responsive customer service to positively shape client perceptions of Evertz.

Ideal candidates will have a background in electrical/electronic/computer disciplines, hands-on IP networking, servers, and Linux. Travel eligibility within the US and Canada is required, with a flexible home base in the US.

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines.
• Passion for technology and learning new software and hardware products.
• Hands-on experience with IP Networking, server hardware and Linux OS.
• Unparalleled desire to help customers and deliver service excellence.
• Ability to multi-task in a fast-paced environment.
• Must be eligible for travel within US and Canada; US Citizenship is essential.

Responsibilities

• Travel within the US for customer deployments and general service.
• Install product(s) or systems at customer sites and deliver product training to customers.
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause.
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues.
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback.

Skills

IP Networking

Server hardware

Linux OS

Customer service

Education

Electrical / Electronic / Computer disciplines

Job description

Evertz Microsystems, Ltd. is seeking entry-level AV service professionals to support deployments and training at customer sites across the United States. The role blends technical know-how with responsive customer service to positively shape client perceptions of Evertz.

Ideal candidates will have a background in electrical/electronic/computer disciplines, hands-on IP networking, servers, and Linux. Travel eligibility within the US and Canada is required, with a flexible home base in the US.