Field Service Engineer

Vensure Employer Solutions; Sterling Heights (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Vensure Employer Solutions in Sterling Heights, MI is seeking a systems integration professional to lead customer-facing technical activities and oversee installation, integration, and commissioning of multidisciplinary systems at client sites. You will work closely with R&D and operations to ensure successful deployments.

You will provide on-site support, troubleshoot, and train customers while coordinating field deployments.

Qualifications

• 2–5 years in system integration, testing, or field service.
• Strong electronics knowledge and ability to read schematics.
• Experience with TCP/IP, RS232/RS485 communications.
• Willingness to travel internationally.
• High-level English (spoken and written).

Responsibilities

• Lead customer-facing technical activities as a liaison between R&D/Operations and the customer.
• Perform installation, integration, and commissioning at customer sites (domestic and international).
• Provide on-site technical support, troubleshooting, and system repair.
• Manage and execute in-house repairs and maintenance activities.
• Conduct system testing (functional, communication, software, and hardware).
• Deliver system demonstrations and operational training to customers.
• Prepare reports, document faults, and provide feedback to R&D teams.
• Support deployment, upgrades, and operational activities in the field.

Skills

Problem solving

System-level thinking

Independent working

Customer ownership

Tools

Multimeter

Oscilloscope

Job description

Position Summary Responsible for integration, testing, deployment, and field support of multidisciplinary systems (mechanical, electrical, and software). Acts as a customer-facing technical lead, supporting R&D-related projects and managing customer interactions throughout deployment and operation.

Essential Duties and Responsibilities

• Lead customer-facing technical activities, acting as a focal point between R&D/Operation and the customer
• Perform installation, integration, and commissioning of systems at customer sites (domestic and international)
• Provide on-site technical support, troubleshooting, and system repair
• Manage and execute in-house repairs and maintenance activities
• Conduct system testing (functional, communication, software, and hardware)
• Deliver system demonstrations and operational training to customers
• Prepare reports, document faults, and provide feedback to R&D teams
• Support deployment, upgrades, and operational activities in the field

This role requires to travel to Israel for 5–8 days for training as most of the equipment, engineering activities, and subject matter experts are currently located in Israel. In the future, this requirement may no longer be necessary as capabilities are established locally.

Knowledge, Skills & Abilities

• Strong problem-solving and system-level thinking
• Ability to work independently and under pressure
• Customer-oriented mindset with project ownership
• High sense of responsibility

Education & Experience

• 2–5 years of experience in system integration, testing, or field service
• Strong understanding of electronics and ability to read schematics
• Experience with communication protocols (TCP/IP, RS232/RS485)
• Understanding of mechanical systems
• Experience with test equipment (multimeter, oscilloscope – advantage)
• Experience with Embedded systems / Linux – advantage
• High-level English (spoken and written)
• Willingness to travel internationally

#VensureEmployerSolutions

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.