Field Service Engineer

Edwards Vacuum; San Jose (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Career advancement

Global training

Flexible work arrangements

Job summary

Edwards Vacuum in San Jose, CA is seeking a Field Service Engineer to deliver expert repair services and ensure uptime for critical vacuum systems. You will perform inspections, troubleshooting, installations, and on-site service, reporting to the Site Manager and coordinating with customers to meet schedules.

Candidates should have 1–3 years of relevant technical experience, a High School Diploma (AS degree preferred), and strong English communication.

Qualifications

• High School Diploma is required; an AS degree preferred.
• AS degree or military equivalent may substitute for education.
• 1–3 years of equivalent technical field experience with customer-facing exposure.

Responsibilities

• Report to the Site Manager and perform planned and ad-hoc visits to service systems.
• Inspect, troubleshoot, repair, and prevent equipment downtime; document all activities.
• Perform installations, ensure safety compliance, and advise on improvements.
• Be the on-site contact, providing service recommendations and timely customer support.

Skills

Customer-focused

Troubleshooting

Safety compliance

Documentation & reporting

Team collaboration

English fluency

Reading drawings

Data entry software

Education

High School Diploma

AS degree preferred

Tools

Data recording software

Job description

Field Service Engineer

Your mission is to provide expert repair services, delivering unmatched customer satisfaction while upholding the highest safety standards. You ensure performance and longevity of customers’ technology, supporting the operational success of industries that rely on these solutions.

Responsibilities

• Report to the Site Manager.
• Conduct planned and ad‑hoc visits to inspect, service, troubleshoot, and repair technical systems. Diagnose issues to prevent equipment downtime.
• Perform installations, ensure safety compliance, and document all activities.
• Be the on‑site contact, providing service recommendations and addressing customer needs promptly.

Education & Certifications

• High School Diploma.
• Prefer an AS degree; full military equivalent may substitute.

Relevant Previous Experience

• 1–3 years of equivalent experience in a technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum with customer‑facing exposure.

Knowledge Areas & Skills

• Strong customer focus to meet expectations and timeframes.
• Self‑directed problem‑solving with escalation when necessary.
• Proactive in seeking and gathering customer feedback.
• Ability to share technical expertise and coach less experienced colleagues.
• Collaborative team player supporting company objectives.
• Compliance with laws, policies, and safety standards.
• Fluency in written and spoken English.
• Proficient with computer software for data recording and reporting.
• Ability to interpret technical documentation, including drawings.

Benefits & Compensation

• Culture of collaboration, innovation, and sustainability.
• Health, wellness, retirement savings, and employee assistance programs.
• Flexible working arrangements and career advancement opportunities.
• Global training, mentorship, and career progression pathways.
• Competitive salaries reflecting skills and experience; details provided during hiring.

Location

Onsite position in San Jose, CA.

Equal Opportunity Employer

We are an Equal Opportunity Employer. Employment decisions are made based on qualifications, not on race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, veteran or disability status, or any factor prohibited by law.