Field Service Engineer: Systems Integration & Support

Roman Health Pharmacy LLC; Sterling Heights (MI); On-site; USD 90,000 - 110,000; Full time

Job summary

Roman Health Pharmacy LLC seeks a technically skilled professional to own integration, testing, deployment, and field support of multidisciplinary systems. You will be a customer-facing technical lead, coordinating with R&D and operations across deployment and operation.

Travel to Israel for 5-8 days for training is required; future plans may localize these activities. Expect hands-on installation, troubleshooting, and on-site demonstrations with a strong emphasis on electronics and embedded

Qualifications

• 2-5 years of experience in system integration, testing, or field service.
• Strong understanding of electronics and ability to read schematics.
• Experience with communication protocols (TCP/IP, RS232/RS485).
• Understanding of mechanical systems and test equipment.
• Experience with Embedded systems / Linux is an advantage.
• High-level English (spoken and written).
• Willingness to travel internationally.

Responsibilities

• Lead customer-facing technical activities, acting as a focal point between R&D/Operation and the customer.
• Perform installation, integration, and commissioning of systems at customer sites (domestic and international).
• Provide on-site technical support, troubleshooting, and system repair.
• Manage and execute in-house repairs and maintenance activities.
• Conduct system testing (functional, communication, software, and hardware).
• Deliver system demonstrations and operational training to customers.
• Prepare reports, document faults, and provide feedback to R&D teams.
• Support deployment, upgrades, and operational activities in the field.

Skills

System integration

Field service

Customer-facing

Problem solving

English (advanced)

Education

2-5 years in system integration/testing/field service

Tools

Multimeter

Oscilloscope

Job description

Roman Health Pharmacy LLC seeks a technically skilled professional to own integration, testing, deployment, and field support of multidisciplinary systems. You will be a customer-facing technical lead, coordinating with R&D and operations across deployment and operation.

Travel to Israel for 5-8 days for training is required; future plans may localize these activities. Expect hands-on installation, troubleshooting, and on-site demonstrations with a strong emphasis on electronics and embedded