Field Service Engineer

Jobtailor; Plymouth (MO); Hybrid; USD 60,000 - 85,000; Part time

Job summary

Jobtailor is seeking an experienced technical support engineer to provide on-site and remote assistance across electrical, power, and computing platforms. You will analyze issues, qualify problems, and guide customers toward effective resolutions.

You will document solutions in user guides and knowledge bases, track trends, and collaborate with engineering and product teams. Travel up to 25%, including international travel, may be required.

Qualifications

• Advanced knowledge of electrical/electronic systems and power management.
• Strong troubleshooting skills with hands-on experience.
• Excellent technical writing and communication abilities.
• Ability to manage customer relationships and deliver positive experiences.
• Willingness to travel up to 25%, including international travel.

Responsibilities

• Provide on-site and remote technical support, including analysis, issue qualification, and resolution guidance.
• Diagnose problems, identify contributing factors, determine root cause, and recommend corrective actions.
• Record all customer concerns and escalate to engineering/product teams when necessary.
• Create and maintain user guides, FAQs, service bulletins, and knowledge-base articles.
• Analyze returns, failure rates, and performance trends to identify improvements.
• Assist with customer engagement, project planning, product placement, and feasibility assessment.
• Evaluate Havis equipment for functionality and compatibility across the product life-cycle.
• Develop and document procedures for system setup, configuration, software/firmware integration, and driver requirements for testing and deployment.
• Identify and communicate product limitations and conformance with industry standards.
• Define installation, configuration, and support requirements across mechanical, electrical, and software components.

Skills

Electrical systems

Power management

Computing platforms

Troubleshooting

Technical writing

Communication

Customer relations

Independent work

Travel readiness

Job description

Responsibilities

• Provide expert on-site and remote technical support, including system analysis, issue qualification, and resolution guidance.
• Diagnose problems, identify contributing factors, determine root cause, and recommend corrective actions.
• Record all customer-reported concerns and escalate to engineering and/or product teams when necessary.
• Create and maintain user guides, FAQs, service bulletins, and knowledge-base articles.
• Analyze returns, failure rates, and performance trends to identify improvement opportunities.
• Assist with customer engagement, project planning, product placement, and application feasibility assessment.
• Evaluate Havis equipment and components to assess functionality, performance, and compatibility across the entire product life‑cycle: interpret and communicate requirements related to power, connectivity, and performance.
• Develop and document procedures for system set-up, configuration, software/firmware integration, and driver requirements for product testing and deployment.
• Identify and communicate product limitations, design constraints, and non-conformance with industry standards.
• Define installation, configuration, and application support requirements across mechanical, electrical and software components.

Requirements

• Advanced knowledge of electrical/electronic systems, power management, and computing platforms.
• Demonstrated expertise in troubleshooting and resolving technical issues (both theoretical and hands‑on).
• Strong technical writing skills with the ability to translate complex concepts into clear, actionable documentation.
• Excellent problem‑solving skills with a detail-oriented and results-driven mindset, particularly under time-sensitive conditions.
• Strong communication skills (verbal and written).
• Proven ability to manage customer relationships and deliver a positive customer experience.
• Ability to work independently, prioritize tasks, and make sound decisions.
• Willing to travel 25%, including occasional international travel.