Field Service Dispatcher: Scheduling & Customer Care

Weisiger Group; Braselton (GA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

LiftOne in Braselton, GA is seeking a Dispatcher to support branch operations by managing service technician calendars, dispatching to customer sites, and tracking work in progress to meet branch goals. This role requires strong communication, time management, multitasking, and the ability to mentor new team members while delivering excellent customer service and timely updates to clients.

You will collaborate with the service manager to review dashboards, improve performance metrics, and ensure

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in field service or dispatching helpful.
• Strong communication and customer service abilities.

Responsibilities

• Create and manage technician work calendars and dispatch to customer locations.
• Monitor WIP and dispatch status; inform service manager of progress.
• Ensure technicians have training, parts, and certifications for tasks.
• Maintain regular communication with technicians and customers.
• Assist in generating service orders and invoices with the team.
• Document and file essential records and reports.
• Provide proactive updates to customers and resolve issues.

Skills

Customer service

Time management

Communication skills

Multitasking

Teamwork

Education

High school degree or equivalent

Associate's degree preferred

Tools

Salesforce

ServiceMax

CRM systems

Microsoft Office

Job description

LiftOne in Braselton, GA is seeking a Dispatcher to support branch operations by managing service technician calendars, dispatching to customer sites, and tracking work in progress to meet branch goals. This role requires strong communication, time management, multitasking, and the ability to mentor new team members while delivering excellent customer service and timely updates to clients.

You will collaborate with the service manager to review dashboards, improve performance metrics, and ensure