Field Service Dispatcher

LiftOne; Braselton (GA); On-site; USD 42,000 - 68,000; Full time

Job summary

LiftOne in Braselton, GA is seeking a Dispatcher to support branch operations and maintain high customer satisfaction. You will train and mentor new team members while coordinating service technician calendars and dispatch activities.

The role emphasizes effective communication, timely updates to customers, and ensuring technicians have the necessary training, parts, and certifications to complete work efficiently in a fast-paced environment. Competitive benefits apply.

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• Experience in field service dispatching and time management.
• Familiarity with CRM and service scheduling software.
• Strong customer service and communication skills.
• Ability to multitask and work in fast-paced environment.

Responsibilities

• Create and manage technician work calendars and dispatch to locations.
• Monitor work in progress and keep service manager updated weekly.
• Ensure technicians have training, parts, and certifications.
• Provide proactive customer updates on service status.
• Maintain records and documentation for service activities.
• Communicate with customers and internal teams to resolve issues.

Skills

Customer service

Communication

Time management

Dispatching

CRM software

Education

High school diploma

Associate's degree preferred

Tools

Salesforce

ServiceMax

Scheduling software

MS Office

Job description

LiftOne in Braselton, GA is seeking a Dispatcher to support branch operations and maintain high customer satisfaction. You will train and mentor new team members while coordinating service technician calendars and dispatch activities.

The role emphasizes effective communication, timely updates to customers, and ensuring technicians have the necessary training, parts, and certifications to complete work efficiently in a fast-paced environment. Competitive benefits apply.