Field Service Dispatcher: Scheduling & Support

LiftOne; Hickory (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

LiftOne is seeking a Dispatcher to support branch operations by managing service technician calendars, dispatching to customer sites, and maintaining high customer satisfaction. The role includes training and mentoring teammates as needed to ensure efficient service delivery.

The position requires facilitating communications with technicians and customers, monitoring work-in-progress, and ensuring proper documentation. A strong emphasis on multitasking and timely follow-ups is essential.

Qualifications

• High school degree (or equivalent); Associate's degree from a two-year college highly preferred.
• Previous experience within a field service environment strongly preferred, including time management and dispatching of field service personnel.
• Prior experience in a service-oriented environment and use of a service scheduling software highly preferred
• Ability to maximize use of CRM and field service management system.

Responsibilities

• Create, monitor, and manage the service technician work calendars and assignments, ensuring efficiency and full utilization.
• Dispatch technicians to customer locations and keep service manager informed of completion status.
• Monitor back ordered parts and ensure technicians are aware when parts arrive.
• Verify technicians have training, parts, and certifications to perform assigned work.
• Maintain regular communication with service technicians throughout the day.
• Proactively contact customers to keep them informed on service progress.

Skills

Customer service

Communication

Time management

Problem solving

Education

High school diploma

Associate's degree preferred

Tools

SalesForce

ServiceMax

CRM

Microsoft Office

Job description

LiftOne is seeking a Dispatcher to support branch operations by managing service technician calendars, dispatching to customer sites, and maintaining high customer satisfaction. The role includes training and mentoring teammates as needed to ensure efficient service delivery.

The position requires facilitating communications with technicians and customers, monitoring work-in-progress, and ensuring proper documentation. A strong emphasis on multitasking and timely follow-ups is essential.