Field Service Dispatcher & Tech Coordination

Liftone; Chattanooga (TN); On-site; USD 40,000 - 56,000; Full time

Job summary

LiftOne is seeking a Dispatcher to support our branch operations by coordinating service technicians and managing daily admin tasks. You will train and mentor new team members, dispatch technicians to customer sites, and ensure parts, training and certifications are in place for assigned work.

Strong communication with customers and internal teams is essential to meet service goals. Applicants should have a high school diploma (associate degree preferred) and experience in field service,

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in field service/dispatching and time management.
• Experience with CRM and service scheduling software preferred.
• Strong customer service and follow-up skills.
• Excellent communication and ability to work in a fast-paced environment.

Responsibilities

• Create, monitor, and manage technician work calendars and assignments, dispatching to customer locations.
• Monitor WIP and dispatch; keep service manager informed of status.
• Ensure technicians have training, parts, and certifications needed.
• Maintain regular communication with service technicians throughout the day.
• Proactively contact customers to update on service progress.
• Handle field customer calls, gather information, provide excellent service and follow-through.
• Review service dashboards and assist management to improve metrics.
• Administer the service process from work order to invoicing with technicians.
• Other duties as assigned.

Skills

Time management

Dispatching

CRM usage

Customer service

Communication skills

Conflict resolution

Fast-paced environment

Education

High school diploma or equivalent

Associate's degree (2-year college) preferred

Tools

Salesforce

ServiceMax

CRM systems

Job description

LiftOne is seeking a Dispatcher to support our branch operations by coordinating service technicians and managing daily admin tasks. You will train and mentor new team members, dispatch technicians to customer sites, and ensure parts, training and certifications are in place for assigned work.

Strong communication with customers and internal teams is essential to meet service goals. Applicants should have a high school diploma (associate degree preferred) and experience in field service,