Field Service Dispatcher & Scheduler

LiftOne; Newton (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

LiftOne is seeking a proactive Dispatcher to support branch operations with daily administrative services and exceptional customer satisfaction. You will train and mentor new team members while coordinating technician schedules and dispatches.

You will monitor work in process, ensure technicians have the right training and parts, and maintain clear communication with customers and the service manager to drive on-time, quality service.

Qualifications

• High school diploma or equivalent.
• Associate degree preferred.
• Experience in field service and dispatching.
• Strong customer service and follow up skills.
• Proficient with CRM and scheduling software.
• Experience with Salesforce or ServiceMax preferred.

Responsibilities

• Create, monitor, and manage technician work calendars and assignments including dispatching.
• Manage WIP and dispatch status; keep service manager informed.
• Monitor back-ordered parts and inform technicians when received.
• Ensure dispatched technicians have required training, parts, and certifications.
• Maintain regular communication with technicians and customers.
• Proactively inform customers about service progress and status.
• Review dashboard reports and assist management in improving metrics.
• Administer the service process from work order to invoice with the team.
• Other duties as assigned.

Skills

Dispatching

CRM usage

Scheduling software

Customer service

Education

High school diploma

Associate degree preferred

Tools

Salesforce

ServiceMax

Job description

LiftOne is seeking a proactive Dispatcher to support branch operations with daily administrative services and exceptional customer satisfaction. You will train and mentor new team members while coordinating technician schedules and dispatches.

You will monitor work in process, ensure technicians have the right training and parts, and maintain clear communication with customers and the service manager to drive on-time, quality service.