Field Service Dispatcher & Operations Lead

Gill's Electric; Oakland (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Gill's Electric is seeking aDispatcher / Service Manager to oversee daily service coordination, job scheduling, and technician dispatching. You will manage work orders, verify details for billing, and ensure timely invoicing and closure of service jobs.

The role emphasizes proactive communication with customers and field teams, attention to detail, and ability to thrive in a fast-paced electrical services environment.

Qualifications

• Strong customer service and phone communication skills.
• Excellent organizational and multitasking abilities.
• Billing and work order accuracy essential.
• Experience with dispatching or service coordination a plus.

Responsibilities

• Monitor and respond to calls, voicemails, and emails.
• Dispatch technicians and assign daily work orders.
• Create, update, and close work orders, ensure billing accuracy.
• Create invoices and process approvals; export to QuickBooks.
• Support process improvements and technician onboarding.

Skills

Customer service

Phone communication

Organization

Multitasking

Typing

Billing accuracy

Independence

Dispatching

Service coordination

Electricians/field techs familiarity

Tools

BuildOps

QuickBooks

Job description

Gill's Electric is seeking aDispatcher / Service Manager to oversee daily service coordination, job scheduling, and technician dispatching. You will manage work orders, verify details for billing, and ensure timely invoicing and closure of service jobs.

The role emphasizes proactive communication with customers and field teams, attention to detail, and ability to thrive in a fast-paced electrical services environment.