Service Dispatcher — Lighting & Electrical Field Support

Facility Solutions Group; Houston (TX); Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

Stable employment

401K with matching

Medical, Dental and Life benefits

Advancement opportunities

Job summary

Facility Solutions Group in Houston is seeking a Service Dispatcher to schedule and manage field technicians for lighting, electrical, and energy projects. You will review customer work orders, allocate appropriate technicians, and relay essential details to the team.

Strong Excel and communication skills are required, with daily commuting to the Houston facility. The ideal candidate has knowledge of lighting maintenance, experience dispatching crews, and a customer-focused approach to service

Qualifications

• High School Diploma or GED required.
• At least 1 year experience in scheduling/dispatching.
• Valid driver’s license required.
• Able to report to facility Mon-Fri 7a-5p and pass drug/background checks.
• Experience in lighting/electrical is a plus.

Responsibilities

• Prepare work orders and distribute to field technicians.
• Schedule service calls and dispatch technicians.
• Maintain records of service calls and work orders.
• Update and maintain service management system with notes and status.
• Audit and close completed work orders.
• Update customers with schedules and lead times.
• Maintain contract database and service contracts changes.
• Communicate clearly with managers, crew and customers.
• Manage daily lifecycle of a work order from opening to update.

Skills

Scheduling/dispatching

Customer service

Verbal & written communication

Multitasking

Attention to detail

Excel basic knowledge

Read/interpret field paperwork

Education

High School Diploma or GED

Tools

Excel

Job description

Facility Solutions Group in Houston is seeking a Service Dispatcher to schedule and manage field technicians for lighting, electrical, and energy projects. You will review customer work orders, allocate appropriate technicians, and relay essential details to the team.

Strong Excel and communication skills are required, with daily commuting to the Houston facility. The ideal candidate has knowledge of lighting maintenance, experience dispatching crews, and a customer-focused approach to service