Dispatch Coordinator - Fast-Paced Sewer & Drain Ops

Gopherseweranddrain; Fridley (MN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training

Opportunities for advancement

Job summary

Gopherseweranddrain is seeking a reliable Dispatcher to coordinate daily operations, assign jobs to technicians, and serve as the central communication hub between customers, field crews, and the office. The role involves managing a 12–8 PM Thursday–Monday shift and prioritizing urgent service calls to keep crews productive.

The ideal candidate has strong organizational and communication skills, experience with scheduling software, and the ability to adapt quickly in a fast-paced home services

Qualifications

• Strong organizational and multitasking abilities.
• Excellent communication and problem-solving skills.
• Ability to stay calm under pressure and make quick decisions.

Responsibilities

• Schedule and dispatch technicians to service calls and project jobs.
• Prioritize emergency and time-sensitive work.
• Communicate with customers regarding appointment times and updates.
• Coordinate with sales, project coordinators, and field crews.
• Monitor job progress and adjust schedules as needed throughout the day.
• Handle incoming calls and assist with booking service appointments.
• Maintain accurate records in scheduling/CRM software.
• Ensure efficient routing to maximize productivity.

Skills

Multitasking

Communication

Problem-solving

Calm under pressure

Detail-oriented

Computer literacy

Tools

Scheduling software

CRM software

Phone systems

Job description

Gopherseweranddrain is seeking a reliable Dispatcher to coordinate daily operations, assign jobs to technicians, and serve as the central communication hub between customers, field crews, and the office. The role involves managing a 12–8 PM Thursday–Monday shift and prioritizing urgent service calls to keep crews productive.

The ideal candidate has strong organizational and communication skills, experience with scheduling software, and the ability to adapt quickly in a fast-paced home services