Field Service Dispatch & Billing Lead

SEECO - Southern Electrical Equipment Company; Monroe (NC); On-site; USD 65,000 - 100,000; Full time

Job summary

SEECO - Southern Electrical Equipment Company seeks a Field Service Operations leader to manage the administrative side of the field installation department. You will schedule technicians, oversee contracts and ensure accurate, timely invoicing while covering capacity gaps with hands-on support at times.

The role reports to the Head of Sales and acts as the main liaison between field techs, sales, project teams, customers, and accounting.

Qualifications

• 4+ years in operations, dispatch, or administration in field service, construction, installation, or similar environment.
• Experience supervising field staff or technicians.
• Strong contract, work order, and change order handling.

Responsibilities

• Supervise field installation technicians’ day to day, including assignments and workload balance.
• Onboard new technicians; track licenses, safety training and paperwork.
• Approve timesheets, overtime, and expenses; submit to payroll.
• Ensure accurate invoicing; monitor billing and collections.
• Maintain records of contracts, permits, warranties and completion signoffs.
• Coordinate scheduling to balance availability, travel time and job complexity.
• Protect safety compliance across the department; manage escalations and coaching.
• Prepare reports on installs, backlog, utilization and receivables.

Skills

Operations

Dispatch

Project coordination

Administration

Education

Business administration

Job description

SEECO - Southern Electrical Equipment Company seeks a Field Service Operations leader to manage the administrative side of the field installation department. You will schedule technicians, oversee contracts and ensure accurate, timely invoicing while covering capacity gaps with hands-on support at times.

The role reports to the Head of Sales and acts as the main liaison between field techs, sales, project teams, customers, and accounting.