Regional Service Dispatcher - Electrical & EV

InCharge Energy; Fort Worth (TX); On-site; USD 69,000 - 73,000; Full time

Job summary

InCharge Energy is seeking a highly organized Regional Service Specialist to support the Service Department with scheduling, coordination, and communication for branch electrical technicians. This regional role dispatches technicians, manages work orders, and ensures operations run smoothly and efficiently.

You will be the main contact for customers, collaborate cross-functionally, and mentor new team members while maintaining up-to-date knowledge of systems and processes.

Qualifications

• 2+ years of dispatching or service coordination experience.
• Ability to work extended hours in peak times.
• Strong organizational and multitasking abilities with exceptional attention to detail.
• Demonstrated customer service mindset and problem-solving approach.
• Proficiency with service management tools such as Salesforce, ServiceMax, Zendesk, or other dispatching software.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite, particularly Outlook.
• Experience in Electrical or EV charging industry is a plus.

Responsibilities

• Coordinate regional technician schedules and prioritize dispatches based on urgency, skill set, and location.
• Work with dispatch and support teams to resolve repairs and work orders.
• Ensure all maintenance, repair, commissioning, and related services are delivered on time and within scope.
• Organize and track work orders, customer requests, revenues, and expenses for completed services.
• Verify technicians have the required work scope, parts, tools, and customer contact information to ensure job readiness.
• Serve as the primary point of contact between customers, technical support, manufacturers, and internal teams.
• Oversee communication and workflow across assigned regional teams.
• Participate in troubleshooting system errors to determine and dispatch the appropriate personnel.
• Issue purchase orders and approve invoices in coordination with the accounting team.
• Manage external ticketing systems and coordination with 3rd-party vendors.
• Ensure ongoing client satisfaction through consistent communication and follow-up.
• Assist with onboarding and mentoring new service team members.
• Attend meetings and training sessions to maintain up-to-date knowledge of systems and processes.
• Respond promptly to phone calls and email inquiries.
• Perform additional duties as assigned.

Skills

Organizational skills

Communication

Customer service mindset

Problem solving

Attention to detail

Multitasking

Microsoft Office Suite (Outlook)

Extended hours readiness

Tools

Salesforce

ServiceMax

Zendesk

Job description

InCharge Energy is seeking a highly organized Regional Service Specialist to support the Service Department with scheduling, coordination, and communication for branch electrical technicians. This regional role dispatches technicians, manages work orders, and ensures operations run smoothly and efficiently.

You will be the main contact for customers, collaborate cross-functionally, and mentor new team members while maintaining up-to-date knowledge of systems and processes.