Field Service Dispatcher & Coordinator

Siemens Mobility; Denver (CO); On-site; USD 38,000 - 66,000; Full time

Job summary

Siemens Mobility in Denver, CO is seeking a Service Coordinator/Dispatcher to manage onsite and remote service activities for customers from demand creation through delivery and close-out. You will schedule resources, coordinate branch offices, and be the primary contact to ensure expectations are met.

Requirements include a high school diploma, strong organizational and communication skills, proficiency with Microsoft Office and SAP, and legal authorization to work in the United States without

Qualifications

• High school diploma or GED required.
• Ability to interpret service contracts.
• Strong organizational and interpersonal skills.
• Proficient in MS Office; SAP experience preferred.
• Excellent verbal and written English communications.
• U.S. work authorization without sponsorship.

Responsibilities

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, creating a service work order and dispatching personnel
• Schedule resources to support standard service agreements
• Decide scheduling and movement of resources and materials based on urgency and availability
• Order and track parts and subcontractors for maintenance plans and service calls
• Evaluate time-and-material service orders for costs and scope; process invoices
• Proactively follow up with customers after completion to ensure satisfaction

Skills

Organizational skills

Communication skills

English proficiency

Contract reading

Education

High School Diploma or GED

Tools

SAP

Microsoft Office

Job description

Siemens Mobility in Denver, CO is seeking a Service Coordinator/Dispatcher to manage onsite and remote service activities for customers from demand creation through delivery and close-out. You will schedule resources, coordinate branch offices, and be the primary contact to ensure expectations are met.

Requirements include a high school diploma, strong organizational and communication skills, proficiency with Microsoft Office and SAP, and legal authorization to work in the United States without