Service Coordinator & Dispatch Lead

MedDeviceJobs; Anchorage (AK); On-site; USD 38,000 - 63,000; Full time

Job summary

Siemens in Anchorage, AK is seeking a Service Coordinator/Dispatcher to manage onsite and remote service activities from demand creation to delivery and close-out. You will schedule resources, dispatch personnel, and act as the primary contact for service customers to ensure expectations are met.

The role requires a high school diploma or GED, strong organizational and customer-service skills, and experience with Microsoft Office and SAP.

Qualifications

• High school diploma or GED.
• Organizational and interpersonal skills.
• Strong customer service skills.
• Ability to multitask.
• Prior scheduling experience.
• Experience with Microsoft Office and business software systems (e.g., SAP).
• Verbal and written communication skills in English.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Responsibilities

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
• Act as primary point of contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Schedule resources to support standard service agreements.
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices.
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

Skills

Scheduling

Customer service

Multitasking

English communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

SAP

Job description

Siemens in Anchorage, AK is seeking a Service Coordinator/Dispatcher to manage onsite and remote service activities from demand creation to delivery and close-out. You will schedule resources, dispatch personnel, and act as the primary contact for service customers to ensure expectations are met.

The role requires a high school diploma or GED, strong organizational and customer-service skills, and experience with Microsoft Office and SAP.