Field Service Dispatcher & Operations Coordinator

Stored Energy Systems LLC (SENS); Longmont (CO); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Free gym with 24/7 access

Free Electric Vehicle charging

Breakfast and Lunch Café

After hours Grab & Go snacks

Basketball court

Walking paths

Paid Time Off

Paid holidays

Medical insurance

Vision insurance

Short-term and long-term disability

Life insurance

401(k) plan with immediate vesting

Employee referral program

Job summary

Stored Energy Systems (SENS) in Longmont, CO is seeking a Field Service Coordinator II to expertly coordinate field service activities, manage scheduling for technicians and vendors, and maintain service documentation and customer communication. This on-site role builds efficient resource use and a positive customer experience.

You will escalate complex issues to Field Service leadership, support process improvements, and mentor junior coordinators while adhering to company procedures and safety

Qualifications

• Associate degree or 4+ years experience in field service coordination.
• Ability to independently coordinate multiple service requests, schedules, and priorities.
• Proficiency with Microsoft Office; experience with ERP/CRM systems.

Responsibilities

• Independently coordinate and dispatch Field Service Technicians and approved Vendors for onsite service.
• Manage routine and moderately complex service requests from initial scheduling through service completion and documentation.
• Review service requirements, technician availability, geographic coverage, travel needs, and customer priorities when developing schedules.
• Adjust schedules and resource assignments in response to changing customer needs, technician availability, delays, or other service disruptions.
• Communicate scheduling details, site requirements, service status, and changes to customers, technicians, Vendors, and internal stakeholders.
• Serve as a primary coordination contact for assigned customers, service requests, territories, or projects.
• Escalate complex, high-risk, or unresolved service issues to the Field Service Coordination Supervisor or appropriate leadership.
• Create and maintain Purchase Orders and Vendor Task Orders in accordance with company procedures.
• Review Vendor invoices and supporting documentation for accuracy before submitting them for approval.
• Enter, update, and validate service information in Syteline, HubSpot, and other applicable systems.
• Review service reports for completeness and follow up with technicians or Vendors when required information is missing.
• Maintain accurate customer records, service documentation, equipment information, and service history.
• Coordinate technician travel arrangements and support efficient travel planning.
• Monitor open service requests, outstanding documentation, and pending follow‑up activities to support timely completion.
• Review dispatch schedules and system records for accuracy, completeness, and potential scheduling conflicts.
• Coordinate recurring maintenance schedules and support multi-site service activities under the direction of Field Service leadership.
• Collaborate with Customer Service, Procurement, Field Service Technicians, Vendors, and other internal teams to resolve coordination issues.
• Provide day-to-day process guidance and system support to Field Service Coordinator I team members.
• Assist with training and onboarding new coordinators on established workflows, systems, and documentation requirements.
• Identify workflow inefficiencies and recommend practical process improvements to Field Service leadership.
• Support the development and maintenance of standard operating procedures, work instructions, and coordination best practices.
• Track basic service activity and performance information and assist with preparing operational reports.
• Follow company policies, procedures, safety requirements, and security protocols.
• Perform other duties as assigned in support of the company’s mission, values, and goals.

Skills

Multitasking & scheduling

Customer communication

Microsoft Office proficiency

Education

Associate degree

4+ years of related experience in lieu of a degree

Tools

Syteline

HubSpot

ERP systems

CRM systems

Job description

Stored Energy Systems (SENS) in Longmont, CO is seeking a Field Service Coordinator II to expertly coordinate field service activities, manage scheduling for technicians and vendors, and maintain service documentation and customer communication. This on-site role builds efficient resource use and a positive customer experience.

You will escalate complex issues to Field Service leadership, support process improvements, and mentor junior coordinators while adhering to company procedures and safety