Service Delivery & Dispatch Coordinator

Siemens Mobility; Anchorage (AK); On-site; USD 38,000 - 63,000; Full time

Job summary

Siemens Mobility in Anchorage, AK is seeking a Junior SCM-Procurement / Supply Chain Logistics professional to coordinate onsite and remote service activities from demand creation through delivery and close-out. You will ensure customer expectations are met by scheduling resources and dispatching personnel, handling requests via phone or email, and tracking parts and subcontractors for maintenance plans.

The role requires a High School Diploma or GED, strong organizational and communication

Qualifications

• High school diploma or state-recognized GED.
• Ability to demonstrate organizational and interpersonal skills.
• Ability to multitask.
• Experience with Microsoft Office and business software systems (e.g., SAP).
• Verbal and written communication skills in English.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Responsibilities

• Coordinate the delivery of onsite and remote service activities from the initial demand creation through delivery and close-out.
• Act as primary point of contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Schedule resources to support standard service agreements.
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices.
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

Skills

Organizational skills

Interpersonal skills

Multitasking

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

Microsoft Office

SAP

Job description

Siemens Mobility in Anchorage, AK is seeking a Junior SCM-Procurement / Supply Chain Logistics professional to coordinate onsite and remote service activities from demand creation through delivery and close-out. You will ensure customer expectations are met by scheduling resources and dispatching personnel, handling requests via phone or email, and tracking parts and subcontractors for maintenance plans.

The role requires a High School Diploma or GED, strong organizational and communication