Service Coordinator: Dispatch & Field Support

Superior Electrical Mechanical & Plumbing, Inc.; Rancho Cucamonga (CA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Supplemental insurance

Sick leave

Vacation time

Career development

Job summary

Superior Electrical, Mechanical, and Plumbing, Inc. is seeking a Service Dispatcher to coordinate daily operations for service technicians in California.

The role reports to department management and supports scheduling, documentation, and customer service efforts. Responsibilities include processing emails and calls, creating work orders, tracking GPS and ETA, and ensuring accurate handoffs to field teams.

Qualifications

• Minimum of one year of administrative experience.
• Accurate data entry at 35 WPM with no errors.
• Ability to multitask and prioritize workflow.
• Strong attention to detail and time management.
• Terminology knowledge in plumbing, electrical or construction is desired but not required.

Responsibilities

• Receive and process inbound customer emails and service technician calls
• Provide informative and proactive customer service
• Take detailed work order notes and communicate relevant information to internal teams
• Schedule and coordinate service calls within department guidelines
• Create work orders and support documentation to complete service requests
• Monitor technician workflow and job site progress
• Follow-up with service technicians, service managers and account managers regarding work orders, callbacks and paperwork
• Monitor and document GPS on service technicians and provide accurate estimated time of arrivals
• Perform other clerical duties as assigned by the department supervisor

Skills

Administrative experience

Data entry 35 WPM

Multitasking

Attention to detail

Time management

Trade terminology (plumbing/electrical

Job description

Superior Electrical, Mechanical, and Plumbing, Inc. is seeking a Service Dispatcher to coordinate daily operations for service technicians in California.

The role reports to department management and supports scheduling, documentation, and customer service efforts. Responsibilities include processing emails and calls, creating work orders, tracking GPS and ETA, and ensuring accurate handoffs to field teams.