Efficient Service Dispatcher: Route & Schedule

Capstone Mechanical, LP.; Erie (Erie County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Capstone Mechanical, LP. is seeking a capable dispatcher in a professional office setting in Erie, PA. The role focuses on scheduling service calls, dispatching technicians, and communicating with customers and field staff to ensure timely completion of work orders.

You will document updates, coordinate with teams, and support billing handoffs while maintaining courteous service and accurate information for both internal and external customers.

Qualifications

• 0-1 year of dispatching, scheduling, customer service, or related administrative experience preferred.
• Ability to organize schedules and adjust dispatch plans throughout the day.
• Clear verbal and written communication with customers, technicians, coworkers, and supervisors.
• Attention to detail when documenting work orders and service updates.

Responsibilities

• Receive customer service calls and dispatch technicians to appropriate service locations.
• Schedule daily service, maintenance, and emergency repair calls based on technician availability and customer needs.
• Communicate work order details, schedule changes, and service updates to technicians, customers, coworkers, and supervisors.
• Monitor technician locations and progress throughout the day to help maintain efficient dispatch flow.
• Provide technicians with relevant route, customer, equipment, traffic, weather, or access information needed to complete assigned calls.
• Document customer requests, service updates, call notes, and services performed in the appropriate system.
• Confirm technician time and basic work order information for billing handoff.
• Coordinate tools, parts, or inventory needs related to dispatched service orders as directed.
• Escalate scheduling conflicts, customer concerns, or service issues to the manager as needed.
• Other duties as assigned.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Skills

Dispatching experience

Scheduling

Customer service

Verbal and written communication

Detail oriented

Education

High School Diploma

Job description

Capstone Mechanical, LP. is seeking a capable dispatcher in a professional office setting in Erie, PA. The role focuses on scheduling service calls, dispatching technicians, and communicating with customers and field staff to ensure timely completion of work orders.

You will document updates, coordinate with teams, and support billing handoffs while maintaining courteous service and accurate information for both internal and external customers.