Field Service Dispatch & Invoicing Coordinator

Audio Advice; Raleigh (NC); On-site; USD 22,000 - 33,000; Full time

Job summary

Audio Advice is seeking an organized and reliable Field Service Receptionist to be the first point of contact for customers and field technicians. You will manage inbound calls, schedule and dispatch service appointments, and process invoices to keep daily operations smooth.

In this fast-paced role, strong communication and multitasking abilities are essential. You will work closely with technicians, managers, and customers to ensure timely service and accurate billing.

Qualifications

• Proven ability to handle high-volume calls with professionalism.
• Ability to greet visitors and direct to appropriate personnel.
• Excellent communication and organizational skills are essential.

Responsibilities

• Answer incoming calls promptly in a professional, courteous manner.
• Greet visitors and direct them to the appropriate personnel.
• Handle inquiries regarding services, pricing, and appointment statuses.
• Direct urgent service requests or escalated issues to the appropriate manager or technician.
• Schedule and confirm service calls using field service management software.
• Coordinate technician routes to optimize transit time and daily service efficiency.
• Communicate real-time schedule updates, delays, or emergency additions to field personnel.
• Follow up with customers after service to confirm satisfaction and recurring maintenance visits.
• Generate and issue accurate invoices after completed service calls.
• Process payments and record transactions; assist with billing inquiries.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Job description

Audio Advice is seeking an organized and reliable Field Service Receptionist to be the first point of contact for customers and field technicians. You will manage inbound calls, schedule and dispatch service appointments, and process invoices to keep daily operations smooth.

In this fast-paced role, strong communication and multitasking abilities are essential. You will work closely with technicians, managers, and customers to ensure timely service and accurate billing.