Field Service Dispatch & Customer Care Coordinator

RiseMe; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

RiseMe is seeking a Field Service Receptionist in Raleigh, NC to be the first point of contact for customers and field technicians. You will manage inbound calls, schedule and dispatch service appointments, and process invoices to support daily operations.

Ideal candidates are organized, reliable, and customer-focused with strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Strong organizational skills and reliability
• Excellent written and verbal communication
• Ability to multitask in a fast-paced environment
• Customer-focused with a professional phone presence

Responsibilities

• Answer incoming calls promptly in a professional, courteous, and helpful manner.
• Greet visitors and direct them to the appropriate personnel.
• Handle inquiries regarding services, pricing, and appointment statuses.
• Direct urgent service requests or escalated issues to the appropriate manager or technician.
• Schedule and confirm service calls using our field service management software.
• Coordinate technician routes to optimize transit time and improve daily service efficiency.
• Communicate real-time schedule updates, delays, or emergency service additions to field personnel.
• Follow up with customers post-service to confirm satisfaction and lock in recurring maintenance visits.
• Generate and issue accurate invoices promptly following completed service calls.

Skills

Customer service

Communication

Multitasking

Scheduling

Tools

Field service software

Job description

RiseMe is seeking a Field Service Receptionist in Raleigh, NC to be the first point of contact for customers and field technicians. You will manage inbound calls, schedule and dispatch service appointments, and process invoices to support daily operations.

Ideal candidates are organized, reliable, and customer-focused with strong communication skills and the ability to multitask in a fast-paced environment.