Field Service Coordinator - Raleigh, NC

Audio Advice; Raleigh (NC); On-site; USD 22,000 - 33,000; Full time

Job summary

Audio Advice is seeking an organized and reliable Field Service Receptionist to be the first point of contact for customers and field technicians. You will manage inbound calls, schedule and dispatch service appointments, and process invoices to keep daily operations smooth.

In this fast-paced role, strong communication and multitasking abilities are essential. You will work closely with technicians, managers, and customers to ensure timely service and accurate billing.

Qualifications

• Proven ability to handle high-volume calls with professionalism.
• Ability to greet visitors and direct to appropriate personnel.
• Excellent communication and organizational skills are essential.

Responsibilities

• Answer incoming calls promptly in a professional, courteous manner.
• Greet visitors and direct them to the appropriate personnel.
• Handle inquiries regarding services, pricing, and appointment statuses.
• Direct urgent service requests or escalated issues to the appropriate manager or technician.
• Schedule and confirm service calls using field service management software.
• Coordinate technician routes to optimize transit time and daily service efficiency.
• Communicate real-time schedule updates, delays, or emergency additions to field personnel.
• Follow up with customers after service to confirm satisfaction and recurring maintenance visits.
• Generate and issue accurate invoices after completed service calls.
• Process payments and record transactions; assist with billing inquiries.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Job description

We are seeking an organized, reliable, and customer-focused Field Service Receptionist to join our team. As the primary point of contact for our customers and field technicians, you will play a crucial role in keeping our daily operations running smoothly. In this role, you will manage inbound phone calls, schedule and dispatch service appointments, and process customer invoices.

If you thrive in a fast-paced environment, possess exceptional communication skills, and enjoy multi-tasking, we would love to hear from you.

Key Responsibilities

Reception & Customer Communication

Answer incoming calls promptly in a professional, courteous, and helpful manner.

Greet office visitors and direct them to the appropriate personnel.

Handle customer inquiries regarding service offerings, pricing, and appointment statuses.

Direct urgent service requests or escalated issues to the appropriate manager or technician.

Service Scheduling & Dispatching

Schedule and confirm service calls using our field service management software.

Coordinate technician routes to optimize transit time and improve daily service efficiency.

Communicate real-time schedule updates, delays, or emergency service additions to field personnel.

Follow up with customers post-service to confirm satisfaction and lock in recurring maintenance visits.

Invoicing & Administrative Support

Generate and issue accurate invoices promptly following completed service calls.

Process customer payments (credit cards, checks, electronic payments) and record transactions.

Follow up on outstanding accounts receivable and assist with billing inquiries.

Maintain organized physical and digital records of customer accounts, service history, and work orders.

Assist with general administrative tasks, including mail distribution, inventory ordering, and file management.