Field Service Dispatch Coordinator

Limbach; Foust (TN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Base salary range

Medical, dental, and vision benefits

401K plan with company match

HSA, FSA, life insurance

Learning & Engagement team

We Care culture (ERGs)

Career pathing flexibility andmobility

Job summary

Limbach Facility Services LLC is seeking a Service Coordinator to manage schedules and dispatch field personnel to meet customer commitments. This role emphasizes efficient deployment, cost awareness, and timely communication across customers and internal teams.

The position requires organizational and analytical skills, familiarity with service contracts, and the ability to adapt to a fast-paced environment.

Qualifications

• 2-5 years of customer service call handling experience.
• Ability to prioritize and multi-task in a fast-paced environment with limited supervision.
• Must be well-organized, analytical, and attentive to detail.
• Strong decision making, interpersonal, and communication skills.
• Ability to travel up to 5% of the time.

Responsibilities

• Maintains a schedule in the system for each field rep that reflects current and future assignments.
• Continually rearranges schedules and dispatches field reps as new requests are received.
• Dispatches field reps to satisfy the needs of a call, based on the skills required and the nature, location, and urgency of the call, while simultaneously maintaining cost effectiveness and customer satisfaction.
• Understands all service products offered by the Company, and maintains a working knowledge of what is covered under each type of maintenance contract offered by the Company.
• Ensures all service reports are received in time to be processed according to established policies.
• Audits service reports to verify billable work and confirm that work performed under fixed price contracts is coded correctly, based on an analysis of customer contracts.
• Completes the payroll audit of service reports and forwards to payroll for further processing, per policy.
• Informs customers of any changes to committed schedules in a timely, professional manner.
• Escalates any problematic customer or field rep issues to management for resolution.
• Purchases and expedites materials, equipment, and parts in an expeditious, cost effective manner.
• Establishes and grows positive working relationships with co-workers, customers, and vendors alike.
• Maintains a working knowledge of the geographical layout of the service area, in order to make logical decisions regarding the deployment of field reps.

Skills

Customer service

Scheduling

Communication

Multitasking

Analytical

Attention to detail

Decision making

Travel up to 5%

Education

High school diploma or equivalent

College degree preferred

Job description

Limbach Facility Services LLC is seeking a Service Coordinator to manage schedules and dispatch field personnel to meet customer commitments. This role emphasizes efficient deployment, cost awareness, and timely communication across customers and internal teams.

The position requires organizational and analytical skills, familiarity with service contracts, and the ability to adapt to a fast-paced environment.