Field Service Coordinator — Employee-Owned Impact & Growth

Cogent; Golden (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Ownership (ESOP)

401(k) with Company Match

Profit Sharing

Medical, Dental, Vision & Life Ins.

Generous PTO, Holidays & Volunteer PTO

Career Development & Advancement

Job summary

Cogent Inc. in Golden, CO is seeking a Field Service Order Coordinator to handle the full service process from start to finish, partnering with internal teams and vendors to meet deadlines and maintain high quality.

You will coordinate schedules for technicians, prepare service estimates, and ensure resources are available. This role requires 3+ years in construction or project management, strong attention to detail, and proficiency in MS Office and scheduling software.

Qualifications

• Three years’ minimum experience in entry level construction management, project management or equivalent.
• Detail-oriented with high accuracy.
• Ability to work independently and in a team.
• Strong customer service skills.
• Proficiency in MS Office including Word, Excel and P21 or similar software.

Responsibilities

• Prepare and distribute timely service estimates.
• Interpret commitments made to customers by other company employees and clarify when there is confusion or ambiguity.
• Procurement of all parts, equipment, and tools needed for each job.
• Coordinate the work of the service department to ensure each service job is managed with excellence.
• Prioritize tasks based on customer need (internal and external).
• Monitor quality from project planning through service completion.
• Process service-related warranties and returns to vendors in a timely manner.
• Develop and maintain solid relationships with customers.
• Communicate with customers regarding scope, schedule and cost.
• Manage schedules for technicians and field-service personnel.
• Live Cogent’s core values daily.

Skills

Attention to detail

Independent work

Team collaboration

Customer service

Purchasing & sales

Project management

Prioritization

Analytical problem-solving

Verbal and written communication

MS Office (Word, Excel)

P21 or scheduling software

Tools

MS Office (Word, Excel)

P21 or scheduling software

Job description

Cogent Inc. in Golden, CO is seeking a Field Service Order Coordinator to handle the full service process from start to finish, partnering with internal teams and vendors to meet deadlines and maintain high quality.

You will coordinate schedules for technicians, prepare service estimates, and ensure resources are available. This role requires 3+ years in construction or project management, strong attention to detail, and proficiency in MS Office and scheduling software.