Service Coordinator - Shop Service

Cogent; Fenton (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee Ownership (ESOP)

401(k) with Company Match

Profit Sharing

Medical, Dental, Vision & Life Ins.

Generous PTO, Holidays & Volunteer PTO

Career Development & Advancement

Job summary

Cogent seeks a Service Coordinator for its Tulsa, OK facility to support shop service teams and customers. The role emphasizes coordinating orders, acquiring project documents, and ensuring timely provisioning of parts and tools.

An associate degree and strong communication are preferred to excel in a collaborative, ownership-driven environment. You'll use Salesforce daily, manage vendor quotes, and help schedule technician work while maintaining high service standards.

Qualifications

• Associate’s degree or vocational degree in mechanics, industrial engineering, or construction management or equivalent experience.
• Ability to perform tasks with high attention to detail and accuracy.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Ability to elicit cooperation and defuse tension in a customer service environment.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Analytical and problem-solving capabilities to adapt to shifting priorities.
• Excellent verbal and written communication skills.
• Excellent customer service, interpersonal, and phone etiquette skills.
• Proficiency in MS Office, including Word, Excel, Gmail, Google Drive, Salesforce.

Responsibilities

• Create work orders for shop technicians to perform work on equipment.
• Acquire documents needed for technicians (parts list, exploded diagram).
• Review inspections and prepare reports for customer review.
• Obtain pricing from vendors and subcontractors for repair/replacement pricing.
• Procure all parts, equipment, and tools for each job.
• Track purchase orders and forecast part arrivals.
• Schedule jobs with Shop Service Manager.
• Assist Service Manager with change orders or modifications to scope.
• Update customer and sales team on job status.
• Work in Salesforce daily, handling Shop Service requests.
• Attend on-site and virtual training; travel may be required.
• Coordinate work of sales and service to ensure orders are managed with excellence.
• Monitor quality from planning to completion.
• Process warranties and returns to vendors promptly.
• Maintain solid relationships with internal and external customers.
• Provide excellent customer service daily.
• Complete all necessary safety training.

Skills

Customer service

Attention to detail

Communication

Teamwork

Prioritization

Problem-solving

Scheduling

Education

Associate’s degree or equivalent

Tools

Salesforce

MS Office (Word, Excel)

Gmail/Google Drive

Job description

Are you looking for a great company with great people, a place you can retire from someday? If a position where you can directly impact the success of an organization and share in that success as an Employee Owner sounds like a refreshing opportunity, then check us out.

Cogent is currently seeking a Service Coordinator for our Tulsa, Oklahoma facility. The ideal candidate will have an Associate’s Degree (minimum) along with previous experience in a customer service/order coordination/scheduling position. We are passionate about helping customers and the communities where we live and work and pride ourselves on being respected, innovative leaders in our industry.

Key Responsibilities of an Order Coordinator on the Shop Service Team include

• Create work orders for shop technicians to perform work on equipment
• Acquire documents as needed for technicians to perform the job effectively (parts list, exploded diagram, etc)
• Effectively review technician inspections and prepare inspection reports for customer review
• Attain pricing from vendors and subcontractors to prepare inclusive repair and/or replacement pricing to present to the customer
• Responsible for the procurement of all parts, equipment, and tools needed for each job
• Track purchase orders and forecast when parts will arrive
• Work with the Shop Service Manager to schedule jobs
• Assist the Service Manager with any change orders or modifications to the work scope
• Update the customer and sales team about the status of the job using appropriate communication methods
• Work in Salesforce daily, picking up requests that are Shop Service related
• Attend all necessary on-site and virtual training required for this position and department (may require infrequent travel)
• Utilizes the support and coordinates the work of the sales and service departments to ensure each order is managed with excellence
• Monitors quality from project planning through order completion
• Processes warranties and returns to vendors in a timely manner
• Develops and maintains solid relationships with customers, both internal and external
• Provide excellent customer service daily
• Complete all necessary safety training

Skills & Qualifications

• Associate’s degree or vocational degree in mechanics, industrial engineering, or construction management or equivalent experience
• Ability to perform tasks with high attention to detail and accuracy
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to elicit cooperation and defuse tension, if necessary in a customer service environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Excellent verbal and written communication skills
• Excellent customer service, interpersonal, and phone etiquette skills
• Proficiency in MS Office, including Word, Excel, Gmail, Google Drive, Salesforce

The physical requirements of this position are:

• Ability to lift up to 50 pounds
• Ability to operate forklifts

Why Work With Us?

At Cogent,you’re not just an employee—you’re an owner. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.

We Offer

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• Medical, Dental, Vision & Life Insurance
• Generous PTO, Paid Holidays & Volunteer Time Off
• Career Development & Advancement Opportunities
• A Culture That Values Innovation, Collaboration, and Respect

Make Your Mark with Cogent

This is more than just a coordination role— it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities