Field Service Order Coordinator

Cogent; Golden (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Ownership (ESOP)

401(k) with Company Match

Profit Sharing

Medical, Dental, Vision & Life Ins.

Generous PTO, Holidays & Volunteer PTO

Career Development & Advancement

Job summary

Cogent Inc. in Golden, CO is seeking a Field Service Order Coordinator to handle the full service process from start to finish, partnering with internal teams and vendors to meet deadlines and maintain high quality.

You will coordinate schedules for technicians, prepare service estimates, and ensure resources are available. This role requires 3+ years in construction or project management, strong attention to detail, and proficiency in MS Office and scheduling software.

Qualifications

• Three years’ minimum experience in entry level construction management, project management or equivalent.
• Detail-oriented with high accuracy.
• Ability to work independently and in a team.
• Strong customer service skills.
• Proficiency in MS Office including Word, Excel and P21 or similar software.

Responsibilities

• Prepare and distribute timely service estimates.
• Interpret commitments made to customers by other company employees and clarify when there is confusion or ambiguity.
• Procurement of all parts, equipment, and tools needed for each job.
• Coordinate the work of the service department to ensure each service job is managed with excellence.
• Prioritize tasks based on customer need (internal and external).
• Monitor quality from project planning through service completion.
• Process service-related warranties and returns to vendors in a timely manner.
• Develop and maintain solid relationships with customers.
• Communicate with customers regarding scope, schedule and cost.
• Manage schedules for technicians and field-service personnel.
• Live Cogent’s core values daily.

Skills

Attention to detail

Independent work

Team collaboration

Customer service

Purchasing & sales

Project management

Prioritization

Analytical problem-solving

Verbal and written communication

MS Office (Word, Excel)

P21 or scheduling software

Tools

MS Office (Word, Excel)

P21 or scheduling software

Job description

Are you looking for more than just a job— a place where your contributions make a real impact, and your success is shared with your team? At Cogent Inc., an employee-owned company, we’re proud to offer exactly that. We’re seeking a bright, self-driven individual to help coordinate and schedule field service work to our valued customers. If you're passionate about operational excellence and collaborative teamwork, this could be the perfect opportunity for you. This position will work out of our Golden, Colorado facility.

What You’ll Do

As a Field Service Order Coordinator, you will be responsible for the coordination of the entire service process from beginning to end and play an integral part in the overall operation of the company. You’ll partner with internal departments and external vendors to ensure deadlines are met, resources are available, and the highest quality standards are maintained.

Key Responsibilities

• Prepare and distribute timely service estimates
• Interpret commitments made to customers by other company employees and clarify when there is confusion or ambiguity
• Responsible for the procurement of all parts, equipment, and tools needed for each job
• Utilize the support and coordinate the work of the service department to ensure each service job is managed with excellence
• Prioritize tasks based on customer need (internal and external)
• Monitor quality from project planning through service completion
• Process service-related warranties and returns to vendors in a timely manner
• Develop and maintains solid relationships with customers both internal and external
• Communicate directly with customers in regards to scope, schedule and cost
• Manage schedules for technicians and other field-service related personnel
• Embody and exhibit Cogent’s core values on a daily basis

Skills & Qualifications

• Three years’ minimum experience in entry level construction management, project management or equivalent
• Ability to perform tasks with high attention to detail and accuracy
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to elicit cooperation and defuse tension, if necessary in a customer service environment
• Knowledge of purchasing and sales techniques
• Excellent project management skills; ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Excellent verbal and written communication skills
• Excellent customer service, interpersonal and phone etiquette skills
• Proficiency in MS Office including Word, Excel
• Proficiency in P21 or other accounting/scheduling software programs
• Ability to lift up to 25 pounds
• Other items of importance:
• The position is 90% office environment, 10% shop
• Overtime, without prior notice, may be required
• Travel may be required for training purposes

Why Work With Us?

At Cogent, you’re not just an employee—you’re an owner. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.

We Offer

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• A Culture That Values Innovation, Collaboration, and Respect

Make Your Mark with Cogent

This is more than just a coordination role— it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Are you looking for more than just a job— a place where your contributions make a real impact, and your success is shared with your team? At Cogent Inc., an employee-owned company, we’re proud to offer exactly that. We’re seeking a bright, self-driven individual to help coordinate and schedule field service work to our valued customers. If you're passionate about operational excellence and collaborative teamwork, this could be the perfect opportunity for you. This position will work out of our Golden, Colorado facility.

What You’ll Do

As a Field Service Order Coordinator, you will be responsible for the coordination of the entire service process from beginning to end and play an integral part in the overall operation of the company. You’ll partner with internal departments and external vendors to ensure deadlines are met, resources are available, and the highest quality standards are maintained.

Key Responsibilities

• Prepare and distribute timely service estimates
• Interpret commitments made to customers by other company employees and clarify when there is confusion or ambiguity
• Responsible for the procurement of all parts, equipment, and tools needed for each job
• Utilize the support and coordinate the work of the service department to ensure each service job is managed with excellence
• Prioritize tasks based on customer need (internal and external)
• Monitor quality from project planning through service completion
• Process service-related warranties and returns to vendors in a timely manner
• Develop and maintains solid relationships with customers both internal and external
• Communicate directly with customers in regards to scope, schedule and cost
• Manage schedules for technicians and other field-service related personnel
• Embody and exhibit Cogent’s core values on a daily basis

Skills & Qualifications

• Three years’ minimum experience in entry level construction management, project management or equivalent
• Ability to perform tasks with high attention to detail and accuracy
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to elicit cooperation and defuse tension, if necessary in a customer service environment
• Knowledge of purchasing and sales techniques
• Excellent project management skills; ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Excellent verbal and written communication skills
• Excellent customer service, interpersonal and phone etiquette skills
• Proficiency in MS Office including Word, Excel
• Proficiency in P21 or other accounting/scheduling software programs
• Ability to lift up to 25 pounds
• Other items of importance:
• The position is 90% office environment, 10% shop
• Overtime, without prior notice, may be required
• Travel may be required for training purposes

Why Work With Us?

At Cogent, you’re not just an employee—you’re an owner. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.

We Offer

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• Medical, Dental, Vision & Life Insurance
• Generous PTO, Paid Holidays & Volunteer Time Off
• Career Development & Advancement Opportunities
• A Culture That Values Innovation, Collaboration, and Respect

Make Your Mark with Cogent

This is more than just a coordination role— it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.