Employee-Owner Service Coordinator

Cogent, Inc.; Golden (CO); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Employee Ownership (ESOP)

401(k) with Company Match

Profit Sharing

Culture of Innovation

Job summary

Cogent, Inc. in Golden, Colorado is seeking a Service Coordinator to support shop service operations and ensure smooth coordination of field work. The role emphasizes customer service, order coordination and precise scheduling to meet project timelines.

You will create work orders, obtain necessary documents, review inspections, and help prepare accurate pricing and parts procurement. Strong communication and Salesforce proficiency are essential for success.

Qualifications

• Associate’s degree or vocational degree in mechanics, industrial engineering, construction management or equivalent.
• Strong attention to detail and accuracy.
• Ability to work independently and in a team.
• Excellent verbal and written communication, customer service focus.
• Proficiency with MS Office and Salesforce.

Responsibilities

• Create work orders for shop technicians to perform work on equipment.
• Acquire documents needed for technicians (parts list, exploded diagram, etc).
• Review inspections and prepare reports for customer review.
• Obtain pricing from vendors and subcontractors for repair/replacement.
• Procure parts, equipment, and tools for each job.
• Track purchase orders and forecast part arrival.
• Schedule jobs with the Shop Service Manager.
• Assist with change orders or modifications to the work scope.
• Update customers and sales team on job status.
• Utilize Salesforce daily for shop service requests.
• Attend required training and travel as needed.
• Coordinate with sales and service teams to ensure order excellence.

Skills

Customer Service

Order Coordination

Scheduling

Attention to Detail

Independent Work

Team Collaboration

Communication Skills

MS Office

Salesforce

Education

Associate Degree

Tools

Salesforce

MS Office

Excel

Job description

Cogent, Inc. in Golden, Colorado is seeking a Service Coordinator to support shop service operations and ensure smooth coordination of field work. The role emphasizes customer service, order coordination and precise scheduling to meet project timelines.

You will create work orders, obtain necessary documents, review inspections, and help prepare accurate pricing and parts procurement. Strong communication and Salesforce proficiency are essential for success.