Field Service Coordinator | Dispatch & Technician Support

Doggett Equipment Services Group; Covington (LA); On-site; USD 25,000 - 39,000; Full time

Job summary

Doggett Equipment Services Group in Covington, LA is seeking a Field Service Coordinator to coordinate all service-support functions and help develop the technician team. You will support the service department's objectives and work closely with technicians to ensure efficient job closings and accurate documentation.

The role requires handling work orders, warranty lookups, and vendor coordination while staying current on industry regulations and DOT requirements for service trucks.

Qualifications

• High school diploma preferred.
• Technical knowledge and experience preferred.
• Excellent verbal and written communication.
• Intermediate Excel/Word/Outlook; PowerPoint helpful.
• Strong diagnostic procedures background.
• Self-motivated and able to work with minimal supervision.
• Customer-focused with internal and external stakeholders.

Responsibilities

• Receive and process field work orders with accuracy.
• Close work orders within five days of last activity.
• Enter all work order notes and adjust labor times.
• Dispatch and schedule technicians as needed.
• Coordinate repairs when CSAs are unavailable or rental dept requests.
• Communicate with technicians to ensure accurate closings.
• Check warranty coverage and reference in work orders.
• Liaise with outside vendors and ensure PO invoices.

Skills

Technical knowledge

Communication skills

Self-motivated

Customer service

Minimal supervision

Diagnostic procedures

Education

High school diploma

Tools

Excel

Word

Outlook

PowerPoint

Job description

Doggett Equipment Services Group in Covington, LA is seeking a Field Service Coordinator to coordinate all service-support functions and help develop the technician team. You will support the service department's objectives and work closely with technicians to ensure efficient job closings and accurate documentation.

The role requires handling work orders, warranty lookups, and vendor coordination while staying current on industry regulations and DOT requirements for service trucks.