Service Coordinator

Doggett Equipment Services Group; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Doggett Equipment Services Group is seeking a Field Service Coordinator to coordinate all functions related to service support and the development of technicians. The role supports the service department's objectives as a cohesive unit.

The position involves processing work orders, dispatching technicians, and ensuring timely closures while maintaining accurate documentation and compliance with DOT regulations.

Qualifications

• High school diploma preferred.
• Technical knowledge and experience preferred.
• Ability to communicate effectively verbally and in writing.
• Proficient with Excel, Word and Outlook; advanced PowerPoint skills.

Responsibilities

• Receive completed work orders from field technicians with job completion form.
• Process work orders and ensure accuracy when repairs are complete.
• Close work orders within five days of last activity.
• Enter all work order notes and adjust times as needed.
• Dispatch and schedule technicians when required.
• Set up work orders when CSA’s unavailable or rental requests occur.
• Communicate with technicians for accurate job closings.
• Reference warranty coverage in work orders for technicians.
• Coordinate with outside vendors and ensure invoices for PO process.

Skills

High school diploma

Technical knowledge

Communication skills

Microsoft Office

PowerPoint

Diagnostics

Self-motivated

Customer interaction

Independent work

Education

High school diploma

Tools

Excel

Word

Outlook

PowerPoint

Job description

Classification

Non-Exempt

Job Summary

Coordinate all functions related to service support and the development of all technicians. Support the overall objectives of the service department as a group.

Essential Functions

• Receive completed work orders from field technicians with job completion form
• Process work orders ensuring accuracy when the repairs are complete
• Ensure all work orders are closed within five days of last activity
• Enter all work order notes
• Adjust travel time as needed according to job/customer requirements
• Adjust labor repair time to marketing service time
• Dispatch and schedule technicians – when required
• Set up work orders when CSA’s are not available or rental department request a repair – when required
• Communicate with technicians on jobs as needed for accurate job closings
• Look up warranty coverage for each machine and place in work order for technician to reference
• Work with outside vendors as needed and ensure invoices are provided for PO process
• Keep current on new systems, technology, and advancements in the industry
• Keep current on DOT regulations and requirements for service trucks as well as environmental compliance

Qualifications

• High school graduate preferred
• Technical knowledge and experience preferred
• Ability to communicate effectively verbally and in writing
• Intermediate user of Excel, Word and Outlook
• Advanced knowledge of PowerPoint or equivalent
• Must have a solid background in proper diagnostic procedures
• Must be self-motivated and a self-starter
• Ability to work well with internal and external customers
• Must be able to accomplish all requirements with minimal supervision

Typical Physical Activity

A major portion of every day will be spent outdoors walking, stooping and bending, climbing on and off machines. Occasional lifting up to 50 lbs. Proper PPE is required for all training.

Travel Requirements

Must be able to travel regularly with overnight stays

The Field Service Coordinator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer