Field Service Coordinator & Dispatch Specialist

Doggett Equipment Services Group; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Doggett Equipment Services Group is seeking a Field Service Coordinator to coordinate all functions related to service support and the development of technicians. The role supports the service department's objectives as a cohesive unit.

The position involves processing work orders, dispatching technicians, and ensuring timely closures while maintaining accurate documentation and compliance with DOT regulations.

Qualifications

• High school diploma preferred.
• Technical knowledge and experience preferred.
• Ability to communicate effectively verbally and in writing.
• Proficient with Excel, Word and Outlook; advanced PowerPoint skills.

Responsibilities

• Receive completed work orders from field technicians with job completion form.
• Process work orders and ensure accuracy when repairs are complete.
• Close work orders within five days of last activity.
• Enter all work order notes and adjust times as needed.
• Dispatch and schedule technicians when required.
• Set up work orders when CSA’s unavailable or rental requests occur.
• Communicate with technicians for accurate job closings.
• Reference warranty coverage in work orders for technicians.
• Coordinate with outside vendors and ensure invoices for PO process.

Skills

High school diploma

Technical knowledge

Communication skills

Microsoft Office

PowerPoint

Diagnostics

Self-motivated

Customer interaction

Independent work

Education

High school diploma

Tools

Excel

Word

Outlook

PowerPoint

Job description

Doggett Equipment Services Group is seeking a Field Service Coordinator to coordinate all functions related to service support and the development of technicians. The role supports the service department's objectives as a cohesive unit.

The position involves processing work orders, dispatching technicians, and ensuring timely closures while maintaining accurate documentation and compliance with DOT regulations.