Service Coordinator

Doggett Equipment Services Group; Shreveport (LA); On-site; USD 40,000 - 65,000; Full time

Job summary

An equipment service provider in Shreveport is seeking a Field Service Coordinator to manage service support for technicians and ensure accurate completion of work orders. The ideal candidate will be responsible for coordinating functions related to service support, processing work orders, and effectively communicating with technicians. A high school diploma and technical experience are preferred, along with proficiency in Microsoft Office applications. This role may involve outdoor physical activity and require regular travel.

Qualifications

• High school graduate preferred.
• Effective communication skills required.
• Technical knowledge and experience preferred.
• Strong computer skills including Excel, Word, Outlook; PowerPoint.

Responsibilities

• Coordinate service support functions for technicians.
• Process and close work orders accurately.
• Dispatch and schedule technicians as needed.
• Set up work orders when CSA’s unavailable or rental requests arise.
• Communicate with technicians for accurate closings and reference warranties.
• Coordinate with outside vendors and ensure invoices are provided for PO.
• Maintain knowledge of DOT regulations and environmental compliance for service trucks.
• Stay current on new systems, technology, and industry advancements.

Skills

Technical knowledge and experience

Effective communication

Intermediate user of Excel

Proficient in Word and Outlook

Knowledge of proper diagnostic procedures

Self-motivated

Ability to work with customers

Education

High school graduate

Tools

Excel

Word

Outlook

PowerPoint

Job description

Classification

Non-Exempt

Job Summary

Coordinate all functions related to service support and the development of all technicians. Support the overall objectives of the service department as a group.

Essential Functions

• Receive completed work orders from field technicians with job completion form
• Process work orders ensuring accuracy when the repairs are complete
• Ensure all work orders are closed within five days of last activity
• Enter all work order notes
• Adjust travel time as needed according to job/customer requirements
• Adjust labor repair time to marketing service time
• Dispatch and schedule technicians – when required
• Set up work orders when CSA’s are not available or rental department request a repair – when required
• Communicate with technicians on jobs as needed for accurate job closings
• Look up warranty coverage for each machine and place in work order for technician to reference
• Work with outside vendors as needed and ensure invoices are provided for PO process
• Keep current on new systems, technology, and advancements in the industry
• Keep current on DOT regulations and requirements for service trucks as well as environmental compliance

Qualifications

• High school graduate preferred
• Technical knowledge and experience preferred
• Ability to communicate effectively verbally and in writing
• Intermediate user of Excel, Word and Outlook
• Advanced knowledge of PowerPoint or equivalent
• Must have a solid background in proper diagnostic procedures
• Must be self‑motivated and a self‑starter
• Ability to work well with internal and external customers
• Must be able to accomplish all requirements with minimal supervision

Typical Physical Activity

A major portion of every day will be spent outdoors walking, stooping and bending, climbing on and off machines. Occasional lifting up to 50 lbs. Proper PPE is required for all training.

Travel Requirements

Must be able to travel regularly with overnight stays

Field Service Coordinator

The Field Service Coordinator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer