Field Service Coordinator - Customer Support & Dispatch

Windsor America; Smyrna (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package (medical, dental

Paid time off and holidays

401(k) with company match

Life and disability insurance

Training and growth opportunities

Team environment where your work makes

Job summary

Garage Door Services in the Nashville area is seeking a Service Coordinator to keep customers informed, move service requests, and support field technicians. This fast-paced, on-site role requires organization, clear communication, and problem-solving in a service environment.

You will enter tickets and orders accurately, coordinate with customers, builders, technicians, and team members, and help move issues toward timely solutions while protecting customer trust and company interests.

Qualifications

• 1 to 2 years of experience in customer service, service coordination, dispatch, scheduling, or administrative support in a professional service or field service environment
• Strong computer and data entry skills
• Ability to type 50 to 60 words per minute with accuracy
• Clear and professional phone, email, and written communication skills
• Strong organization and attention to detail
• Dependable attendance and the ability to follow established processes
• Reliable transportation since this is an on site position

Responsibilities

• Accurately enter service tickets, purchase orders, and customer information
• Communicate professionally with customers, builders, technicians, and team members
• Help resolve customer and service issues in real time
• Determine whether an issue involves our team, another trade, or a third party
• Keep customers informed and clearly explain next steps
• Support technicians and field service operations with accurate information
• Maintain detailed notes and documentation
• Help keep service requests moving from start to finish while protecting customer trust and company interests

Skills

Customer service

Service coordination

Dispatch

Scheduling

Administrative support

Data entry

Typing speed 50–60 wpm

Professional communication

Organization

Attendance reliability

On-site transportation

Job description

Garage Door Services in the Nashville area is seeking a Service Coordinator to keep customers informed, move service requests, and support field technicians. This fast-paced, on-site role requires organization, clear communication, and problem-solving in a service environment.

You will enter tickets and orders accurately, coordinate with customers, builders, technicians, and team members, and help move issues toward timely solutions while protecting customer trust and company interests.