Field Service Analyst - Intelligence Trainer (TS/SCI)

First Roles; Cimarron Hills (CO); On-site; USD 90,000 - 110,000; Full time

Job summary

SHINE Systems is seeking an experienced Field Service Analyst to join our team. You will troubleshoot issues, train users on Gotham, Gaia, and Foundry, and help develop new use cases while working with analysts to solve complex problems.

You will collaborate with customers worldwide, promote cross-team cooperation, and provide direct feedback for software enhancements. This role requires TS/SCI clearance and travel as needed.

Qualifications

• Hands-on Gotham experience and training users.
• Classroom or deskside training experience.
• Strong troubleshooting of technical issues.
• Understanding of DoD/Intelligence missions.
• TS/SCI clearance is required.
• Experience with Gaia and Foundry preferred.

Responsibilities

• Train and guide users in Gotham usage.
• Troubleshoot technical issues on software platforms.
• Develop new use cases and collaborate with analysts.
• Provide feedback on feature enhancements to product teams.
• Collaborate with a global customer base.

Skills

Training

Troubleshooting

DoD/Intelligence

TS/SCI

Python

Java

HTML

Tools

Gotham

Gaia

Foundry

Job description

SHINE Systems is seeking an experienced Field Service Analyst to join our team. You will troubleshoot issues, train users on Gotham, Gaia, and Foundry, and help develop new use cases while working with analysts to solve complex problems.

You will collaborate with customers worldwide, promote cross-team cooperation, and provide direct feedback for software enhancements. This role requires TS/SCI clearance and travel as needed.