Field Service Analyst: Intelligence Software Trainer

First Roles; Tacoma (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Job summary

SHINE Systems seeks experienced operations and intelligence professionals to join as Field Service Analysts, skilled in using and training others on software like Gotham, Gaia, and Foundry. You will troubleshoot issues, develop use cases, and work with analysts to solve complex problems.

You will collaborate with users worldwide, provide feedback on feature enhancements, and promote collaboration across a global enterprise to ensure customer success.

Qualifications

• Hands-on experience with Gotham and training users.
• Classroom or deskside training experience.
• Proficient at troubleshooting technical issues.
• Understanding of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance required.

Responsibilities

• Troubleshoot technical issues and train users on Gotham.
• Develop new use cases and collaborate with analysts.
• Provide feedback on software enhancements.
• Promote cross-team collaboration across a global enterprise.

Skills

Troubleshooting

Training

TS/SCI clearance

Tools

Gotham

Gaia

Foundry

Job description

SHINE Systems seeks experienced operations and intelligence professionals to join as Field Service Analysts, skilled in using and training others on software like Gotham, Gaia, and Foundry. You will troubleshoot issues, develop use cases, and work with analysts to solve complex problems.

You will collaborate with users worldwide, provide feedback on feature enhancements, and promote collaboration across a global enterprise to ensure customer success.