Field Service Analyst - TS/SCI Software Trainer

SHINE Systems; Tampa (FL); Hybride; USD 90 000 - 120 000; Plein temps

Résumé du poste

SHINE Systems is seeking an experienced Field Service Analyst in Florida to support and train users on Gotham, Gaia, Foundry and related software. You will troubleshoot issues, develop new use cases, and work with analysts to solve complex problems while promoting collaboration across a global enterprise.

The role requires hands-on Gotham training, understanding of DoD/Intelligence missions, and TS/SCI clearance, with travel as needed to support users CONUS/OCONUS.

Qualifications

• Hands-on Gotham experience with user training.
• Strong troubleshooting of technical issues.
• Experience in DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance is required.

Responsabilités

• Troubleshoot technical issues and resolve user problems.
• Develop new use cases and refine existing ones with analysts.
• Train users on Gotham and related software.
• Provide feedback for feature enhancements and promote collaboration across a global enterprise.

Connaissances

Gotham training

Troubleshooting

DoD/Intelligence missions

TS/SCI clearance

Outils

Gaia

Foundry

Description du poste

SHINE Systems is seeking an experienced Field Service Analyst in Florida to support and train users on Gotham, Gaia, Foundry and related software. You will troubleshoot issues, develop new use cases, and work with analysts to solve complex problems while promoting collaboration across a global enterprise.

The role requires hands-on Gotham training, understanding of DoD/Intelligence missions, and TS/SCI clearance, with travel as needed to support users CONUS/OCONUS.