Field Service Analyst: Intelligence Trainer (TS/SCI)

First Roles; Aiea (HI); On-site; USD 90,000 - 110,000; Full time

Job summary

SHINE Systems is seeking experienced operations and intelligence professionals to join our team as Field Service Analysts. You will be on the front lines troubleshooting issues, training users on Gotham, and developing new use cases while collaborating with analysts to solve complex problems.

This role may involve working with users worldwide, providing feedback on software enhancements, and promoting collaboration across a global enterprise to ensure continued success for our customers.

Qualifications

• Hands-on experience with Gotham software.
• Experience training users in its application and functionality.
• Training experience (Classroom or Deskside).
• Troubleshooting technical issues.
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance required.

Responsibilities

• Troubleshoot technical issues and develop new use cases.
• Work with analysts to solve complex problems and train users.
• Collaborate with users worldwide and provide feedback on feature enhancements.
• Promote collaboration across a global enterprise to support customers.

Skills

Troubleshooting

Training

DoD/Intelligence

TS/SCI

Communication

Tools

Gotham

Foundry

GAIA

Python

Java

HTML

Job description

SHINE Systems is seeking experienced operations and intelligence professionals to join our team as Field Service Analysts. You will be on the front lines troubleshooting issues, training users on Gotham, and developing new use cases while collaborating with analysts to solve complex problems.

This role may involve working with users worldwide, providing feedback on software enhancements, and promoting collaboration across a global enterprise to ensure continued success for our customers.