Field Service Analyst: Intelligence Software Trainer (TS/SCI)

SHINE Systems; Fayetteville (NC); Hybrid; USD 65,000 - 95,000; Full time

Job summary

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software such as Gotham, Gaia, and Foundry to join our team as Field Service Analysts. You will be on the front lines strengthening user relationships and troubleshooting issues.

Responsibilities include developing new use cases, working with analysts to solve complex problems, providing feedback on feature enhancements, and promoting collaboration across a global enterprise to

Qualifications

• Hands-on experience with Gotham; train users in its use.
• Training experience (Classroom or Deskside).
• Proficiency in troubleshooting technical issues.
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance is REQUIRED.

Responsibilities

• Troubleshoot technical issues and resolve user problems.
• Develop new use cases and software enhancements with analysts.
• Train users on Gotham and related software.
• Collaborate with global users and provide feedback to product teams.

Skills

Gotham training

Troubleshooting

DoD/Intelligence missions

Communication skills

Travel readiness

Tools

Gotham

Gaia

Foundry

Job description

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software such as Gotham, Gaia, and Foundry to join our team as Field Service Analysts. You will be on the front lines strengthening user relationships and troubleshooting issues.

Responsibilities include developing new use cases, working with analysts to solve complex problems, providing feedback on feature enhancements, and promoting collaboration across a global enterprise to