Field Service Analyst: Intelligence Tech Trainer (TS/SCI)

shine systems; Tacoma (WA); On-site; USD 85,000 - 110,000; Full time

Job summary

SHINE Systems seeks experienced operations and intelligence professionals to join as Field Service Analysts. You will train users on Gotham, troubleshoot issues, and help develop new use cases with analysts to solve complex problems.

The role may involve travel and collaboration with users worldwide, promoting cross-enterprise collaboration and providing direct feedback for software enhancements.

Qualifications

• Hands-on experience with Gotham and training users on its application and functionality.
• Experience in classroom or deskside training environments.
• Strong troubleshoot capabilities for technical issues across platforms.
• Solid understanding of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance is REQUIRED.

Responsibilities

• Train users on Gotham and guide adoption across locations.
• Develop and propose new use cases to address mission needs.
• Collaborate with analysts to resolve complex problems and feedback on enhancements.
• Engage with global users and promote cross-team collaboration.

Skills

Training experience

Troubleshooting

DoD intelligence knowledge

Communication skills

Travel readiness

Python/Java/HTML familiarity

Job description

SHINE Systems seeks experienced operations and intelligence professionals to join as Field Service Analysts. You will train users on Gotham, troubleshoot issues, and help develop new use cases with analysts to solve complex problems.

The role may involve travel and collaboration with users worldwide, promoting cross-enterprise collaboration and providing direct feedback for software enhancements.