Field Security Systems Technician

Tech Systems Inc. (TSi); Columbia (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Tech Systems Inc. (TSi) seeks a Field Service Technician to repair, maintain, and install security systems at client sites in the Columbia area. Responsibilities include responding to service calls, installing systems per standards, reading blueprints, and updating case tickets while maintaining inventory integrity.

The role emphasizes safety, customer service, and the ability to manage multiple projects independently, with travel to client sites as required by assignments and schedules.

Qualifications

• High School Diploma or equivalent.
• At least two (2) years prior work experience in commercial security systems installation or service.
• Must have networking skills and 1-year experience programming access and video systems.
• Possess minimum factory and/or internal security system certifications to work independently.
• Must have basic computer skills, including, but not limited to, working knowledge of Microsoft based products (such as MS Word, Excel, and Outlook), Smartsheet and IT skillset with understanding of best practices when it comes to IP systems.
• Excellent customer service skills, including a sense of urgency when attending to customer needs.
• Strong ability to manage multiple projects at the same time.
• Strong critical thinking and problem resolution skills.
• Must be detail-oriented and have excellent organizational skills.
• Ability to work accurately, efficiently, and independently; showing proficiency in all systems installed in service area, demonstrating little need for guidance and support.
• Observance of all safety regulations, rules, and ability to work in a safe and cautious manner.
• Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
• Strong time management skills, including ability to meet deadlines.
• Strong interpersonal skills, including, but not limited to, the ability to manage and interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers and ability to work with and build teams of employees.
• Demonstrates a commitment to safe work practices by complying with all Company safety policies and procedures and performing work in a manner that protects employees, customers, and the public.
• DRIVER’S LICENSE
• Must have a valid driver’s license.
• Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.

Responsibilities

• Responds to all service calls within their assigned area within guaranteed response times and with objective of restoring system(s) to full functionality.
• Properly installs systems according to Tech Systems Installation Standards.
• Possesses the ability to read and interpret blueprints and schematics.
• Ensures that all tasks are handled properly in accordance with Tech Systems’ policies and procedures.
• Identifies manufacturer revisions, upgrades, and installs independently.
• Communicates with Customer Service Representative regarding status, progress, and resolution of all assigned tasks. Updates tickets in service and project tracking system.
• Must accurately account for company inventory and resources in their possession.
• Performs system Preventive Maintenance inspections according to policy and procedures.
• Assists with other technical support issues, as needed.
• Attends to other matters and duties necessitated as assigned by the Regional Manager or executive staff of Tech Systems.

Skills

Networking skills

Video systems programming

MS Word

Excel

Outlook

Smartsheet

IP systems understanding

Customer service

Time management

Communication skills

Education

High School Diploma or equivalent

Tools

MS Word

Excel

Outlook

Smartsheet

IP systems

Job description

Tech Systems Inc. (TSi) seeks a Field Service Technician to repair, maintain, and install security systems at client sites in the Columbia area. Responsibilities include responding to service calls, installing systems per standards, reading blueprints, and updating case tickets while maintaining inventory integrity.

The role emphasizes safety, customer service, and the ability to manage multiple projects independently, with travel to client sites as required by assignments and schedules.