Field Sales & Ops Supervisor – Remote Team Coach

Asurion; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Asurion is seeking a Field Sales & Operations Supervisor to oversee the Delivery Expert Setup Operation and to motivate a team of remote Technicians across the United States. The role focuses on coaching, performance management, and delivering exceptional customer service while aligning with Asurion products and services.

The position requires a bachelor’s or associate degree and at least one year of supervisory experience.

Qualifications

• Bachelor’s degree or associate degree from an accredited institution or equivalent work experience.
• 1+ year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees.

Responsibilities

• Supervises and coordinates daily activities of the Delivery Expert Setup Operation.
• Motivates, develops, and guides a team of remote Technicians across the U.S. to ensure outstanding customer service and successful task execution.
• Uses data to drive sales, operational, and customer service metrics and provides feedback to the team.
• Resolves client and internal questions and communicates solutions and opportunities within the organization.
• Travels as required (30%); reports to Forward Stocking Location.

Education

Bachelor’s degree or associate degree

1+ year supervisory experience

Tools

Technical experience in assembling/disassembling electronic devices

Job description

Asurion is seeking a Field Sales & Operations Supervisor to oversee the Delivery Expert Setup Operation and to motivate a team of remote Technicians across the United States. The role focuses on coaching, performance management, and delivering exceptional customer service while aligning with Asurion products and services.

The position requires a bachelor’s or associate degree and at least one year of supervisory experience.