Field Sales & Operations Coach

Asurion; Seattle (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Asurion is seeking a Field Sales & Operations Supervisor to lead the Delivery Expert Setup Operation and coach remote technicians across the U.S. to maintain outstanding service and product presentation. You will motivate, develop, and guide a team while ensuring tasks are completed efficiently.

Travel is required up to 30% with overnight stays; you will monitor performance, apply best practices, and collaborate with market leaders to meet sales and service goals.

Qualifications

• Bachelor’s degree or associate degree from an accredited institution or equivalent work experience.
• 1+ year supervisory experience with an excellent aptitude for motivating and coaching employees.
• Ability to motivate, develop and coach a team of delivery specialists.
• Willingness to travel up to 30% with overnight stays.

Responsibilities

• Supervise and coordinate daily activities of the Delivery Expert Setup Operation.
• Motivate, develop, and guide a team of remote Technicians across the U.S. to deliver outstanding customer service.
• Educate teams on Asurion products to ensure Serve, Solve, and Sell with every interaction.
• Use data to develop action plans for sales and operational performance.
• Resolve client and internal inquiries and communicate solutions and best practices.
• Adhere to internal standards, policies and procedures.
• Perform other duties as assigned.

Job description

Asurion is seeking a Field Sales & Operations Supervisor to lead the Delivery Expert Setup Operation and coach remote technicians across the U.S. to maintain outstanding service and product presentation. You will motivate, develop, and guide a team while ensuring tasks are completed efficiently.

Travel is required up to 30% with overnight stays; you will monitor performance, apply best practices, and collaborate with market leaders to meet sales and service goals.