Remote Coach for Delivery Experts — Lead & Elevate Techs

Asurion; Arbutus (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Asurion in Maryland seeks a DES Coach to supervise remote Technicians across the U.S. The role involves motivating and developing the team, driving sales and customer service excellence. Candidates should possess strong interpersonal skills, a bachelor’s degree, and at least one year of supervisory experience. The position requires excellent communication abilities and the ability to use data for performance improvements. Ideal applicants are team-oriented and adaptable to dynamic environments.

Qualifications

• 1+ year(s) supervisory experience with aptitude for motivating and coaching employees.

Responsibilities

• Supervise and coordinate daily activities of the team.
• Develop experts while driving sales and customer service metrics.
• Use data to develop action plans for operational performance.

Skills

Excellent interpersonal skills

Excellent team developing skills

Experience Supporting And Delivering On Sales Requirements

Excellent critical thinking skills

Excellent written and verbal communication skills

Education

Bachelor's degree or associate degree from an accredited institution

Job description

Asurion in Maryland seeks a DES Coach to supervise remote Technicians across the U.S. The role involves motivating and developing the team, driving sales and customer service excellence. Candidates should possess strong interpersonal skills, a bachelor’s degree, and at least one year of supervisory experience. The position requires excellent communication abilities and the ability to use data for performance improvements. Ideal applicants are team-oriented and adaptable to dynamic environments.